Frequently Asked Questions
How can we help?
Choose your product family for answers about selection, treatment and use.
Ordering & Support
Where can I buy locally?
Use our Dealer Locator, then contact the dealer to confirm the exact product and package size are in stock before making a trip. Online availability does not establish local store inventory.
What if an item is missing, incorrect, leaking or damaged?
Check all tracking numbers, because separate boxes can arrive on different days. Contact us with your order number, purchase website and photos of the items and packaging. Keep the packaging available while we review the order and advise the next steps.
Checkout stalled, or I need to change an order. What should I do?
If you are unsure checkout succeeded, check for an order confirmation and contact us before submitting the same order again. For changes or cancellation, contact us promptly with the order number and requested change. We will check the current order status before confirming what is possible.
Where do I find processing, shipping and return details?
Usual order processing is 1–2 business days. We ship with FedEx, UPS and USPS; available services depend on the order and destination. For current service choices, return approval requirements and customer-requested return-shipping responsibility, see our Shipping & Returns policy.
How do I obtain a receipt or verify an order message?
Contact us through the details on our official Contact page with your order number and purchase website. If a text, email or payment link is unexpected, verify it using those independently checked details. Do not send passwords, full payment-card details or security codes by email or text.
How do I ask about a dealer account, bulk order or freight quote?
Start with the Dealer Application or contact our sales team. Include the products, quantities and delivery requirements so we can review the request. Account approval, tax-exemption documentation and freight arrangements must be confirmed for your order.
Still need help? Contact Opti-Lube, email sales@opti-lube.com or call/text 801-491-3717.
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No. StictionRX targets deposit-related sticking and friction; symptoms can also have mechanical or electrical causes. Persistent problems need diagnosis. An additive does not repair a failed component or replace the prescribed oil grade, filter changes or service interval.
Follow the separate directions for each product and review its Safety Data Sheet

